Privacy Policy

Last updated: 9 May 2024

Thriving Soul LTD receives, collects, stores, and manages user personal data according to the following Privacy Policy. By using our website (the “Website”), or any of Otherside’s services (the “Services”), you agree to the terms of this Privacy Policy.

Thriving Soul LTD is committed to be in compliance with all regulatory requirements in relation to data protection, including, without limitation, the UK Data Protection Act 2018 and the General Data Protection Regulation 2016 as well as other applicable data protection laws (the “Applicable Laws”). This Privacy Policy is made in accordance with the Applicable Laws.

1. Data Collected

  1. Data that you voluntarily provide us with:

1.1.1 You may provide us with your personal data in a number of ways, including, without limitation, when you use the Services; have previously provided us with personal information prior to this Privacy Policy or last updates coming into effect; subscribe to any newsletters, updates and media releases; complete and submit any forms to us; contact us directly in person or via any medium including but not limited to by mail, telephone, and commercial electronic messages; communicate with us for any matters and interact with or browse the Website generally.

1.1.2 Personal data that may be provided by you includes, but is not limited to:

  1. contact information such as your full name, email, gender, occupation, location (continent level only), annual revenue (broad range only);
  2. social media links (optional);
  3. billing information.

1.1.3 By giving us this data, you consent to this data being collected, used, disclosed, transferred to the United Kingdom, and stored by us, as described in our Terms and this Privacy Policy.

  1. Data that we collect automatically

1.2.1 We collect data from every visitor and customer of the Website, in particular we automatically collect data about your visit to the Website, your usage of the Services and your browsing activities. This anonymized information may include IP address, browser type, browser language, cookies data, performance specifications of the user’s hardware and software, date and time of access to the website and the URL of the page requested, other information about how you interacted with our Website and our Services.

  1. Data from your use of the Services

1.3.1 We may receive data about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This data may include, for example, your IP address, time, date, browser used, and actions you have taken within the Website. This type of data helps us to improve our Services for both you and for all of our users.

2. Minors

2.1. Minors and children under the age of 18 (or other legal age of your country of residence) should not use our Services. We do not knowingly provide any Services to minors. If you access our Services, you represent that you have the legal capacity to enter into a binding agreement.

3. Use of the Data

3.1. We only use your personal data for the following purposes:

3.1.1 to provide you with the Services that you requested;

3.1.2 to promote the use of our Services to you;

3.1.3 to analyze and improve Otherside’s Services;

3.1.4 to send you informational and promotional content that you may subscribe to or unsubscribe;

3.1.5 to bill and collect money for the purchased services;

3.1.6 to send you notifications, including notifications on change of our Services;

3.1.7 to communicate with our Customers about our Website and Services and provide customer support in response to their inquiries;

3.1.8 to enforce compliance with our Terms and applicable law;

3.1.9 to protect our rights and safety as well as the rights and safety of our customers and third parties;

3.1.10 to meet legal requirements;

3.1.11 to provide information to representatives and advisors;

3.1.12 to prosecute and defend a court, arbitration, or similar legal proceeding;

3.1.13 to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements;

3.1.14 to transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition.

4. Sharing of Data

4.1 We do not share personal information you have provided to us without your consent, unless:

4.1.1 Doing so is appropriate to carry out your own request;

4.1.2 We believe it is needed to enforce our Terms, or if it is legally required;

4.1.3 We believe it is needed to detect, prevent or address fraud, security or technical issues;

4.1.4 Otherwise protect our property, legal rights, or that of others.

4.2 Otherside is operated from the United Kingdom. If you are visiting the Website or Services from outside of the United Kingdom, you agree to any processing of any personal information you provide us according to this Policy.

4.3 We don't share your personal information with third parties, except for our external service providers: 


Google Analytics

Google Inc.

We share anonymized data to improve our services



Mouseflow Inc.

We share anonymized data to improve our services



Jotform LTD

To automate workflow



Calendly, LLC

To schedule appointments 

To receive the full and current list of external service providers that we use for this purpose, please email at

4.4 We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use personal information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of personal information with our Agents.

5. Safeguarding your Personal Data

5.1 The protection of your personal data is vital to us. We take commercially reasonable measures to protect your personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal data. Our employees, contractors and any business partners can access personal data on a need to know basis, and under strict duties of maintaining confidentiality. We use encryption for sensitive information and we test our system on a regular basis to ensure we comply with industry practices and standards. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet, or method of electronic storage, is completely secure, and we cannot guarantee the absolute security of any data.

6. Access to your Personal Data

6.1 You may access your personal data held by us to correct, update and remove inaccurate or incorrect data. You have the following rights:

  1. delete some or all personal data that we held about you;
  2. change or correct your personal data that we held about you;
  3. object to, or limit or restrict, use of your personal data;
  4. right to access and/or take your personal data: you can ask us for a copy of your personal information in machine readable form;
  5. access information we hold about you.

6.2 If you request us to view, change and remove your data associated with your account, please contact us at We will process your request within 15 business days. In accordance with the applicable laws, additional fees may be applied.

7. Changes to the Privacy Policy

7.1 We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email. 

8. Merge of Company

8.1 If Otherside merges with, or is acquired by, another company or organization, or sells all or a portion of its assets, your personal data may be disclosed to our advisers and any prospective purchaser or any prospective purchaser’s adviser, and may be among the assets transferred. However, personal data will always remain subject to this Privacy Policy.

9. Data Retention

9.1 We retain your personal data primarily within the United Kingdom. We retain your personal data for as long as we need it to fulfil the purposes for which we originally collected it or as needed to provide with the Services, except if required otherwise by law. In some cases we may determine the period of data retention based on the period we need to access the data for the provision of services, receiving payment, or for any other auditing or legal purposes.

9.2 Countries where we process information may have laws that are different, and potentially not as protective, as the laws of your own country, though we will always comply with the applicable laws when we process any information.

10. Additional Information for California Residents

10.1 In this section we describe how we handle personal information of California residents under the California Consumer Privacy Act (“CCPA”). This clause covers personal information that we collect, share, and use for the last 12 months. 

10.2 We describe the personal information that we collect in section 1 “Data Collected”. The section 3 “Use of the Data” contains information on how we use personal information.

10.3 We share certain personal information in accordance with section 4 “Sharing of Data”. However, we do not sell your personal information to third parties.

10.4 Otherside does not collect personal information from users that we know are younger than 16 years old.

10.5 In accordance with the CCPA, California residents are entitled, in addition to other rights described in this Privacy Policy, to:

10.5.1 Request deletion. You have the right to request deletion of your personal information that we collect from you;

10.5.2 Request a copy. You have the right to ask for a copy of all or part of personal information that we retain about you over the last 12 months;

10.5.3 Designated agent. You are entitled to designate an agent who is able to make requests on your behalf. The agent should access your account to make a request.

10.5.4 List of service providers. You have the right to request a list of third parties with whom we shared personal information (if any) for marketing purposes and what kind of information we shared during the previous calendar year.

10.6 If you want to exercise your rights, please contact us at

10.7 Otherside does not tolerate discrimination. The quality of our services is equal for all our users and customers, irrespective of whether you decide to exercise your rights under the CCPA. 

11. Additional Information for Nevada Residents

11.1 Otherside does not sell its customers’ personal information. Nonetheless, Nevada residents have the right to submit a request that we do not sell your covered personal information, which you can do by contacting us at

12. Additional Information for Virginia Residents

12.1 The Virginia Consumer Data Protection Act provides residents of Virginia with certain rights, such as:

  1. you have the ability to confirm whether we are processing personal information about you;
  2. you have to ability to obtain a copy of the personal information we maintain and process about you in a portable and, to the extent technically feasible, readily-usable format;
  3. you have the right to request that we delete the personal information we maintain or process about you;
  4. you have the right to request that we correct inaccuracies in the personal information we maintain or process about you, taking into consideration the nature and purpose of such processing;
  5. you have the right to opt-out of certain types of processing of personal information, including:
  • Opt-Out of targeted advertising by us;
  • Opt-Out of any processing of personal information for the purposes of making decisions that produce legal or similarly significant effects.

12.2 Otherside does not sell personal information. 

13. Contact us

13.1 Should you have any questions, please email us at